From 1st January 2024, Shared Service Provider has changed its name to Accommodation, Carpool, and Library Services (ACLS).
Find out more...

Management of SSP services during COVID-19

Under the current Federal and the Victorian State Governments coronavirus response measures, all building maintenance and facilities management contractors that attend the SSP portfolio managed sites are considered to be providing required maintenance works and essential servicing to maintain effective operations of the buildings.

When attending sites, all contractors/trades maintain the mandated physical distancing protocols and where applicable use the appropriate personal protective equipment (PPE) and adhere to required industry safety measures.

SSP is closely monitoring the situation. We note that circumstances can change and will update this website notification accordingly.

With the Victorian Government directive to encourage as many employees to work from home as possible, SSP is taking this opportunity to bring forward and implement its annual and periodical preventative maintenance measures and, where possible, undertake planned approved project fit-outs. This will minimise the need to disrupt or displace staff at these sites at later stages while offering meaningful ongoing work and employment for our vendors and contractors during this challenging time for businesses.

Here are some answers to some of the most frequently asked questions we are receiving currently:

1. What is SSP’s role in the prevention and management of coronavirus in Victorian Government premises managed by SSP?

Consistent with SSP’s broader property management role, SSP is responsible for coordinating and managing all aspects of enacting a suitable building management response to any reported suspected or confirmed incidents of coronavirus, including engagement with any impacted vendors and landlords; and provide general proactive advice to all clients (and relevant stakeholders) of SSP’s approach, processes and plans to ensure effective management of SSP properties impacted by a potential or confirmed incident of coronavirus.

2. What is the process for notifying SSP of suspected or confirmed cases of people with coronavirus in SSP managed sites?

If an SSP client department/agency has any suspected or confirmed cases of people with coronavirus reported within SSP managed premises, the Department/Agency’s Corporate Deputy Secretary or Agency equivalent is required to immediately contact the Executive Director SSP. Further details of this process are available on the SSP Client Portal for SSP client corporate executives and their nominated staff.

3. How can clients enquire about SSP’s coronavirus response measures?

SSP clients can submit further queries through email Further information is also available to SSP client executives and their nominated staff on the SSP Client portal.

For further information about your Department/Agency’s coronavirus response procedures, please visit:

Your intranet: for your Department/Agency’s relevant policies and procedures including Occupational Health & Safety (OH&S), Business Continuity Plans (BCPs), and occupancy/return to premises requirements etc.; and

DHHS website: for up-to-date information on coronavirus.

4. How have the Stage 4 restrictions affected SSP library services?

SSP’s Victorian Government Library Service (VGLS) continues to offer digital collections and services during Stage 4 restrictions. However, clients are temporarily unable to borrow books from the hard copy collection. If you have items due for return, you can renew these online.

SSP’s VGLS is available to assist clients with reference enquiries, literature searches, document searches and the extensive e-book collection, which is available online.

For further information, please visit library services or telephone 1800 742 733 (select option 2).

5. How have the Stage 4 restrictions affected SSP car pool services?

SSP continues to operate a limited car pool service to support clients who need to hire a vehicle to deliver essential services, consistent with Stage 4 restrictions and directions.

All vehicle bookings will only be available for collection from the Carpool Office at 55 St. Andrews Place basement at Treasury Reserve until further notice. All vehicle returns should be made to the Carpool Office at 55 St. Andrews basement at Treasury Reserve.

Staff on site will strictly follow relevant health and safety protocols, including wearing face coverings/masks, physical distancing and regular hand washing / disinfecting. SSP also ensures that all car surfaces are cleaned by its authorised provider, which includes disinfectant products used on surfaces and cloth upholstery. In addition, the Carpool staff wipe down the logbooks, keys, fuel and access cards with disinfectant wipes.

For further information, please visit car pool services or telephone 1800 742 733 (select option 3).